If you believe you were tricked into a transaction at one of our kiosks, tell us. You can report it online or by phone or mail, and we will treat your report as a request to refund the fee you were charged. There is no charge to investigate your report.
Report within 90 days of the transaction.
We have 30 days from your report to investigate and reach a decision.
If we call you and ask for written confirmation of a phone report, we will mail you a notice telling you what we need and give you at least 30 days to send it.
We will mail you our decision. If we deny your claim, the letter will explain why and tell you how to complain to the State.
Refunds are paid promptly in U.S. dollars.
You do not need to file a police report, and not filing one will not affect your claim. We may ask whether you filed one, but it is never required.
The Maryland Office of the Commissioner of Financial Regulation accepts questions and complaints about our kiosks:
100 S. Charles Street, Tower 1, Suite 5300, Baltimore, MD 21201 · Toll-free 1-888-784-0136 · https://labor.maryland.gov/finance/
Operator: HODL ATM, LLC · NMLS ID 2262022 · verify our registration at https://www.nmlsconsumeraccess.org/